Conflict Management

Course Description

In the rapidly changing and global context we live in, conflict is a feature of our current reality. Private and public sector organizations, find that they have to be more equipped to deal with different types of conflict. Personal conflicts, inter-personal conflicts and structural conflicts all point to the need for more effective tools for lasting problem solving. Conflict resolution and negotiation skills are critical skills for anyone to be effective in the workplace. Conflict situations are common in the work situation. It is thus important for employees to become familiar with the principles, processes, and techniques of conflict management and negotiations.

Benefits To The Attendee

  • The learner will be able to:
  • Recognize how our own attitudes and actions impact on others
  • Find new and effective techniques for managing negative emotions in others and self
  • Describe the main sources of conflict • Describe appropriate techniques to manage conflict
  • Explain the appropriate techniques in inter-personal conflict management
  • Describe the appropriate action plan and strategies to manage inter-group conflict
  • Explain the attributes of an effective conflict manager
  • The steps needed to resolve conflict
  • Negotiations and other strategies to resolve conflict
  • Prepare for, engage in and conclude negotiations

Subjects Covered

  • Conflict Analysis
  • Main sources of conflict
  • Modes of Conflict management
  • Inter group conflict
  • Functions of a Mediator
  • The role of the Labour Relations Act
  • Negotiation process
  • Negotiation strategies
  • Conflict resolutions and Negotiation steps
  • The negotiated agreement

Course Options

Public courses
In-house training

Qualifying Criteria

The course is at Level 3; therefore the delegate needs to have some basic communication skills.


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